Refund policy

 

Returns & Exchanges 

To encourage thoughtful purchasing and limit the environmental impact of unnecessary shipping, we do not offer returns or exchanges. 

Please read our product descriptions and care instructions thoroughly before you place an order. If you have any other questions feel free to reach out to us at info@brandandiron.com and we’ll be happy to help. 

We also do not accept returns, exchanges, or refunds that are purchased from anywhere other than our online Brand & Iron retailer at this time.

We do not accept exchanges, returns or refunds on gift cards, sale items, or any purchase that is older than 30 days. If you purchased directly before a sale, we unfortunately cannot price match the item.

Alternatively, visit our stockist list here to find a store nearby and check out our candles in person. 

Cancellation Policy

If you wish to cancel your order, you must contact us within 24 hours by email. Your order can only be cancelled if it has not been shipped. If the order has been shipped, then the order will stand and cannot be cancelled, and no refund will be issued.

Damages & Issues 

If your candle is damaged during shipping, please send us a photo of the issue within 48 hours of receiving your package and we will return or replace the same item(s) from your original purchase. 

For any other questions or further help, please contact us at info@brandandiron.com.